When I enter a payment to my credit card, QB enters another transaction as a charge

It's nice to have you here in the Community, @Melanie G.

Thanks for providing a screenshot and additional details about your concern. I've got some information to help you record the credit card payment correctly.

Let's ensure to use the correct bank account that paid your credit card when creating Credit Card Credit transactions. I'll guide you on how:

1. Go to the Expenses page, and then select the Vendors tab.
2. Look for and open the vendor associated with the credit card credit transaction.
3. Select a credit card or bank account under the Bank/Credit drop-down ▼.
4. Go to the Category details drop-down ▼, and then select a different category. Please don't use the same credit card name as this will show duplicate amount on your account.
5. Click Save and Close once ready.
   
   
   
   

Then, go back to the Accounting page and check the amounts on your credit card account.

Once everything's fine, let's reconcile it to ensure your books are accurate. Here's an article for the steps on how: Reconcile an account.

Get back here in the Community if you have more questions about managing your transactions or anything else related to QuickBooks. I'll be here to help. Take care and stay safe always.

Thank you, ReyJohn_D.

Thank you for your quick reply, and for welcoming me to the group.

After I posted my question, I had deleted the transactions I referred to in my question.  

I now need to re-enter those transactions, but wanted to thank you before taking the time to do that.

I'm confused about when you said, "Let's ensure to use the correct account when creating Credit Card Credit transactions. You can use either the bank account that paid your credit card or where that payment came from".  

If I'm making a payment, wouldn't the bank account that paid the credit card be the same as "where the payment came from"?

How do I correctly record the payment when the bank account that I used to pay the credit card was a personal checking account that is not connected to my Quickbooks account?   

Thank you,  

Melanie

Jumping in to answer your question and offer my help as well, Melanie.

You're actually correct. It looks like the agent is referring to using the bank account where the payment is coming from, which is essentially the same bank account that you'll be using for credit card charges. 

Since you're using a personal bank account to pay for the credit card, you'll want to follow the steps in this article on how to record this type of transactions: Pay for business expenses with personal funds.

Please don't hesitate to add another reply below if you need anything else.