When I mark an invoice paid it does not show as paid

Clearing your web browser's cache helps resolve issues when marking your invoices as paid, Ryan.

Also, before marking invoices as paid or receiving payment, ensure you select the corresponding invoice and enter the correct amount.

Here's how:

1. Log into your QBO account.
2. Go to Sales, then choose All Sales.
3. Select the Money Received option from the Type drop-down menu to display all payments.
4. Look for the payment associated with your invoice, then click View/Edit.
5. You'll be directed to the Receive Payment page. There, you can put a checkmark in the box beside the invoice linked to the payment and enter the corresponding amount.
   
   
   
   
6. Click Record and Close, Record and New, or Record and Send once done.

To continue troubleshooting, begin by logging out of QuickBooks Online (QBO) in your usual browser and then logging in through a private or incognito browser. You can use these shortcut keys below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Shift + Command + N

After that, if you can successfully mark your invoice as paid. Return to your regular browser and clear the browser's history to start fresh. You can also consider using other QBO-supported browsers.

If you need assistance organizing your invoices, visit our QuickBooks Live Expert Assisted service. They're professionals ready to help manage your financial tasks to meet your business needs.

Please don't hesitate to tag my name below if you have any additional questions about managing your QBO invoices. The Community is here to help you out any time.