When I scan a receipt it never finds a payment account. Every single time it says missing info and the receipt clearly shows the last four of my card number

Welcome to the Community, info2369. When you scan a receipt, QuickBooks reads the text printed on the paper, which usually includes only the last four digits of your card.

However, the software identifies your accounts by Account Name or Account Number, as this is the only information recorded and tracked within the system. Because of this, the system cannot automatically assign the transaction to the correct account.

To fix this, you can go to the Payment Account dropdown menu and manually select the appropriate account name before saving the entry as an Expense.

This step ensures your financial records remain accurate despite the different labeling.

If you have more questions or need additional help, feel free to reply to this post. 

Hi info2369,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems. We’ll be glad to assist further if needed.

No this isn't a solution. If a receipt shows XXXXXXXXXXXX1234 then your software should be able to connect it with an account ending in 1234. If I have to manually enter this information from a dropdown for hundreds of receipts, I will need to cancel and stick with Wave which has no problem with this information.