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rbboatworks
Level 1

When I try to add an accountant it does not show anything on the page to select or put in their email address. I used to have the ability to do this and now it is gone?

I have self employed and I had one CPA on there previously. I removed them to add a new one and now there is a blank page with save at the bottom.

1 Comment 1
Ethel_A
QuickBooks Team

When I try to add an accountant it does not show anything on the page to select or put in their email address. I used to have the ability to do this and now it is gone?

I'll help you resolve the inability to add an accountant in QuickBooks Self-Employed (QBSE).

 

Your cache stores files from websites you visit to speed up loading times. However, if it holds too much data, it can slow down browsing speeds or cause unusual behavior on sites like QBSE.

 

Consider a full cache as a potential cause of the issue. Thus, using private browsers can resolve this since it doesn't store your data.

 

Here are the shortcut keys:

 

  • Chrome: Press Ctrl + Shift + N
  • Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
  • Safari: Press Command + Shift + N

 

If the steps above will not work, you can use supported browsers as an alternative. Otherwise, I recommend clearing your browser cache to prevent using outdated forms, protect your data, and enhance program performance on your computer.

 

Additionally, here's an article that will guide you on how to add or remove your accountant from your account: Invite an accountant to review your books in QuickBooks Self-Employed.

 

Learn how QuickBooks Self-Employed can help you manage income, expenses, mileage, and Schedule C tax forms. Check out this article for an overview: Overview of QuickBooks Self-Employed.

 

Let me know if you have additional questions about adding an accountant in QuickBooks Self-Employed by commenting below. I'm always here to help. Have a great day.

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