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greenspacechicag
Level 1

When I try top open the QB app after installing it the green circle spins around on a white background indefinitely

 
1 Comment 1
Angelyn_T
QuickBooks Team

When I try top open the QB app after installing it the green circle spins around on a white background indefinitely

Hi there, @greenspacechicag.

 

It's nice to have you here in the Community. It's my pleasure to help open your QuickBooks application successfully.

 

First, you may need to uninstall and reinstall the application.

 

To uninstall the application in Windows 10:

 

  1. Select the Start menu.
  2. Go to Settings then select System.
  3. From the left pane, select Apps & features.
  4. Choose QuickBooks Windows app then select the Uninstall button.

These are the steps for Windows 8.1 and 7:

 

  1. Select the Start menu.
  2. Go to Control Panel, then select Programs
  3. Under Programs and Features, select Uninstall a program.
  4. Choose QuickBooks Windows app, then select the Uninstall button.

To download the application, you can visit this page: http://http-download.intuit.com/http.intuit/qbowinclient/download/index.html?referrer=qboblog1.

 

If the same thing happens after having uninstalled and reinstalled the application, I suggest reaching out to our Support Team to check and investigate this further for you.

 

Let me know how things go by adding a comment below, I'm always here to help you. Have a great day ahead!

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