SALE EXTENDED 70% OFF QuickBooks for 3 months*   Ends 12/8

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll
LM241
Level 1

When I update my American Express transactions into QB Online, credits from one particular vendor never come over to QB. Any idea why this happens?

 
1 Comment 1
RhoiceW
QuickBooks Team

When I update my American Express transactions into QB Online, credits from one particular vendor never come over to QB. Any idea why this happens?

It’s possible that the transactions with that vendor haven't cleared, which is why they aren’t showing in your QuickBooks Online (QBO) account, LMS241.

 

I recommend checking your bank account's website to see if the credit has cleared.

 

For now, you can manually import the transactions into your account. Once the transactions are downloaded from your bank, ensure to either match or exclude them to avoid duplicates.

 

Just in case you need extra help when managing financial data management in QBO, our QuickBooks Live Expert  Assisted Team is ready to offer tailored support.

 

If you still have concerns about your missing transactions, please let me know. I look forward to your reply.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us