I'll share information on why your client can't proceed when paying invoices, Sergei.
To start, may I ask what error message your client encountered when they tried to pay an invoice with any payment method? Any additional information can help us resolve the problem efficiently.
One of the possible reason why your client receive an error when paying invoices is that they have entered incorrect information. If everything is correct and your client still can't pay invoices, we can start by resending the invoice and letting your client access the invoice through a private browser.
Please refer to these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Once there, try to check if your client can pay via invoice. If it's work, please go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Also, you can utilize another supported browser or device if this doesn't work.
You can also check this article about tracking your customer payments in QuickBooks for reference: Record a customer payment.
Furthermore, this article serves as on how to personalize your sales forms according to your preferences: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you're looking to enhance your QuickBooks experience or require assistance with bookkeeping tasks or advice, consider reaching out to our QuickBooks Live Expert Assisted team. Our team of specialized experts is ready to support you with all your business needs.
You can always revisit this post if you have more questions about invoice payments in QuickBooks. Reply to this post or create a new one. The Community team is always here at your service.
