Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

Where are my missing months?

In May I had to upgrade from desktop 2017 to desktop 2020, which was fine. I went with the pro plus thinking that it was auto backed up... until last week when my computer crashed. I took it to Office Depot and they said they tried to back up what they could but ultimately had to put in a new hard drive. So, at home I downloaded the latest version, 2021, and waited for everything to appear. To my surprise, nothing from May to now showed up. And no one at QB can help me because I needed to have backed it up myself (yet I’m being assured that this pro plus version is doing that for me?). It’s the end of the year, I need to run taxes (941, W-2, etc) I’m terribly disappointed.


1 Comment
Level 15

Where are my missing months?

Need to get in touch?

Contact us