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Level 1

While trying to update state in Company address, get this msg: An application error has occurred while processing your request : -90. Initially trying to set up Sales Tx

When I was in Sales Tax Setup, I clicked on Get Started, entered the address, clicked Next and receive: Something's not right on our end while saving the address, but we're working to fix it. Waited all day with same results. After looking around found that the state code was missing on the Address (and the FEIN was also not entered). FEIN was entered and saved. I went to enter the state code and received the application error.
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QuickBooks Team

While trying to update state in Company address, get this msg: An application error has occurred while processing your request : -90. Initially trying to set up Sales Tx

There are no open investigations similar to yours upon checking our records, lshulda41.

 

The error can be caused by too much cache. Let's perform some basic troubleshooting to fix it. We'll start logging into your account through an incognito window. It's the best place to isolate web issues. Here are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to set up the sales tax feature, go back to the original browser, and clear its cache. It'll help you start fresh.

 

Also, you can use a different browser to help us narrow the cause of this behavior.

 

Let me share the reference about our sales tax to guide you better: Set up and use automated sales tax in QuickBooks Online.

 

You're always welcome to visit the Community if you have other sales tax concerns. Take care!

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Level 1

While trying to update state in Company address, get this msg: An application error has occurred while processing your request : -90. Initially trying to set up Sales Tx

Thanks for the step by step tutorial. Works like a charm! MyAARPMedicare Login

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QuickBooks Team

While trying to update state in Company address, get this msg: An application error has occurred while processing your request : -90. Initially trying to set up Sales Tx

You're welcome, Cordelia1. I'm glad it worked out.

 

Feel free to reach out to us again if you have other concerns. The Community is available 24/7. Keep safe! 

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