Why are all my expenses between 2/1/25 and 5/19 /25 missing?

Hello there, ehkley.

Can you clarify the specific steps you took to identify that expenses from 2/1/2025 to 5/19/2025 are missing? Did you generate a report for that date range, or review your bank feeds for expense transactions during that period? 

To make sure your expenses appear, you can pull up the Transaction List by Vendor report. This displays every transaction associated with your vendors over a specified period. Aside from that, you can customize this report to filter only "Expenses" to focus on the relevant transactions. If an expense was split between two categories, this report will accurately display the associated details.

To run and customize the report to expense, follow the steps below:

1. Navigate to the Reports menu on the left panel.
2. Search the Transaction List by Vendor report.
3. Click Customize.
4. Under Filter, select Transaction type and set it to Expense.
5. Make sure to provide the correct date range or Report period.
   
    

Alternatively, if the transactions aren't appearing in the report, you can check your Audit Log. This provides a detailed history of your data including  who entered, edited and deleted transactions, allowing you to trace any changes or missing entries.

If these transactions are linked to your bank feeds and  aren't showing in the report, it could be that these were imported via a bank feed but never categorized. Transactions that haven't been categorized won't show up in your report. 

To resolve this, check the Pending tab under Banking. If the transactions are sittings there, they are technically missing from your books until you take action either Add or Match them. I've added a screenshot for your reference:

 

Lastly, you can change the accounting method for a specific report. In QuickBooks Online (QBO) the Accounting method act as a lens that determines which specific date (the Bill date or the Payment date) triggers an expense to appear on your report. Accrual report focus on when the expense was incurred while Cash when money actually left your account.

If there's anything else that you'd like us to help with or if you have additional questions regarding your transactions let us know. We are always here to help you.

Thank you but I’ve tried everything you suggested and it hasn’t solved the problem 

Thanks so much but I tried everything you suggested and problem isn’t solved

Hello there, @ehkley.

We appreciate your efforts in trying all the troubleshooting steps previously suggested by my colleague.

To resolve this concern, a more detailed review is needed to determine why your expenses from 2/1/25 to 5/19/25 are missing in QuickBooks Online (QBO). I recommend contacting our Live Support team, as they can thoroughly investigate your concern and offer personalized guidance on the next steps.

Here’s how:

1. Go to the (?) Help button in the top-right corner.
2. Select the Search tab and click Contact Us.
3. Provide a brief description of your concern and Continue.
4. Choose between Chat with us or Have us call you as your preferred option.
    

You can check our support hours to see when assistance is available.
 

Feel free to let us know in the comments if you have additional questions or concerns. We're here to help.