Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
JMFS
Level 3

Why are batch expenses eliminating vendor names? The file is fine, the GUI shows the vendor names. Saving strips the name from the transactions.

I'm using the same file I've used for 4 or 5 years. I visually verify the batch transactions have all fields entered before saving. All vendor names are in the fields, including some I've had to manually select due to commas (e.g. Some Company, LLC vs Some Company LLC). As an aside, "Print Later" gets ignored when batch transactioning checks. I have to manually check the Print Later box, despite mapping my "Print Later" field with the Y in it to the mapper before feeding the file in. When I manually check "Print Later," it saves, but when I manually select the vendor name, batch expenses is ignoring, stripping, or incorrectly mapping it. This is turning out to be the opposite of saving time as I have to manually enter into each expense, then select the vendor name, then save and close for each transaction going back to 2025/03/19. The vendor name is not an internet connection issue, it's not my file, it's Intuit's side of things. The bug started around March 19 2025.

1 Comment 1
JamesDuanT
Moderator

Why are batch expenses eliminating vendor names? The file is fine, the GUI shows the vendor names. Saving strips the name from the transactions.

I noticed you've taken some troubleshooting measures to resolve the issue, JMFS. Thank you for your efforts, as they assist in pinpointing the root cause.

 

Aside from that, did you somehow encounter specific error messages? Details about it will help us move forward to more specific troubleshooting steps in fixing the problem. Moreover, you can follow the provide troubleshooting steps in this link: Spreadsheet Sync troubleshooting.
 

While we don't have a definite reason of what's causing the problem and a resolution, it is best that we contact our Customer Support Team. They can pull up your account, review your data, and provide additional troubleshooting steps. You can reach them during their support hours: Get help with QuickBooks products and services.

 

Keep us posted on this so we can also note the best ways of fixing the issue. We'll be around if you need anything else.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us