This is not the feeling I want you to experience with our system, @spectaclegc.
I'm here to provide troubleshooting steps. So you're able to cancel the subscription and contact our support.
A cache full of history and temp files can cause unexpected behaviors, such as being unable to cancel the subscription and click the chat/get callback options. With this, I'd suggest doing essential troubleshooting procedures to isolate the error.
To begin, please log in to your account via incognito. These browses won't save any cache or history.
You can use these hotkeys below:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
From there, cancel your account and re-click the chat/callback option to verify it's already functioning accurately. Also, ensure that you've logged in as a Master or Company Admin so you can go through the process.
If that works, I'd recommend you to go back to your normal browser and initiate clear the cache. Doing in other supported browsers is a dominant decision too.
You'll receive an email once the cancellation process is successful. Further, you have one-year read-only access. For more details, check out this article: Cancel your QuickBooks Online subscription or trial.
If the issue persists, I'd recommend communicating with our experts using our test drive or direct chat.
For a test drive account, you may refer to this article: Test drives QuickBooks Online. Then proceed with the steps you've usually use in contacting them.
Here's how for a direct chat:
- Go to this link:https://help.quickbooks.intuit.com/prechats/offerings/QBO-CHAT/22817/view.
- Complete the required information.
- Hit Submit.
Make sure to call them within business hours to cater to your concern promptly.
Please browse these articles below to know more about the lives of your subscription, reactive account, and other relevant matters.
I'm always around if you need more help with QuickBooks Online. Keep safe!
