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nickmorrisonelectric
Level 1

Why arent my emailed estimates being sent? I tried sending them to my email as well, and they aren't going through anymore

 
1 Comment 1
jenop2
QuickBooks Team

Why arent my emailed estimates being sent? I tried sending them to my email as well, and they aren't going through anymore

Hi there, nickmorrisonelectric. There are a few common technical triggers that can keep your sales forms from landing in the customer's inbox.

 

Sending yourself a test is also the perfect way to start troubleshooting. Because you aren't receiving them either, you can refresh your email connection or adjust a few settings in your account to ensure smooth delivery.

 

First, reset your email address in your account settings. Here's how:

 

  1. Go to the Gear or Settings icon and choose Account and settings.
  2. Proceed to the Company section, then scroll-down and click Edit ✎ in the Customer Contact info field.
  3. Clear the Company email field and enter the desired address as is, even if it appears correct.
  4. Select Save, then click Done.

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After that, send another estimate to yourself to test it out.

  

Additional troubleshooting steps are also provided in this article: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

 

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