Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks.Explore QuickBooks Payroll
ednai10329
Level 1

Why arent you releasing my funds?? Completely unprofessional.

Anyone else being scammed by quickbooks??

2 Comments 2
ClarenceCort_B
QuickBooks Team

Why arent you releasing my funds?? Completely unprofessional.

Hi, ednai10329. I understand how concerning it can be to wait for your funds to be released.  Since this involves checking your account and payments, I recommend contacting our QuickBooks Live Support team. They can provide details on the status of your funds.

Here’s how you can reach out for support:
 

  1. Go to the (?) Help icon in the top-right corner of your QBO dashboard.
  2. Click Search, then enter a keyword related to your concern.
  3. Select Contact Us.
  4. Briefly describe your concern, then press Continue.


Please take note of our support hours to see available times and ensure you receive prompt support.

If you have any further questions or need assistance with QuickBooks, feel free to click the Reply button.

Just_me
Level 11

Why arent you releasing my funds?? Completely unprofessional.

Actually, @ednai10329   a LOT of QB customers are getting the same treatment.  You can use the Search bar at the top of any page here in the community to find others, with the same issue.  

They "hold" your money, so they can collect interest off of it. They can hold it for UP TO 270 days, and there will be nothing you can do about it. 

 

As I have said before, Intuit/ QB will continue this practice, until they are forced to stop.  Not enough people are filing complaints, so it continues.  File with the BBB, FTC, your state's Attorney General... anywhere and everywhere that you can find to file a complaint.  

(Just FYI, complaining to QB doesn't do any good.  They don't care. Obviously.) 

 

Good Luck. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us