why can i not get my employees w2 right now

Hi there, Kcustom. W-2s are usually released on a set schedule tied to your Automated Taxes and Forms settings, but I want to make sure you have a clear update on the issue you reported.

Since the previous representative mentioned a known issue, the best next step is to reconnect with our QuickBooks Payroll Support Team. They can review your account and provide the most accurate timeline for when your forms will be available.

Here's how:

1. In your QuickBooks Online Payroll account, click the Help (?) button.
2. Select the Search tab, then click Contact Us at the bottom part of the page.
3. Select Chat to speak with a representative, or Callback to schedule an appointment and have us call you.

If you have additional questions about QuickBooks, don't hesitate to reply here. We're always here to help.

Hi, @kcustomfabrication 

Just checking in to see if the solution we shared worked for you.

Please let us know if everything is now working smoothly or if you're still experiencing any challenges.

We'll be glad to assist further if needed.