Hello, @kurt28.
I appreciate you detailing your concern regarding the descriptions field in QuickBooks Online (QBO). Let me direct you to the appropriate support team to further check and assist you with your account.
Here's how:
- Log in to your QBO account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose either Have us call you or Chat with us to connect with support.


Please also note with their hours of availability. If you’re using QBO Solopreneur, Simple Start, Essentials, or Plus, you can reach support Monday to Friday from 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT. However, if you’re using QBO Advanced, you can contact support anytime, any day.
You can also run reports on the invoices and estimates you've entered in QuickBooks Online to better understand your sales activity. These reports help you see trends, track payments, and identify your most profitable products or services.
Let us know if you have any further questions about managing your transactions in QuickBooks. If you need additional assistance with any QBO-related concerns, please don't hesitate to click the reply button, and we will respond as soon as possible.