Your concerns are valid, @UCSCourt and I hear you.
I can see how the QuickBooks Online (QBO) price increase affected you. I'll share insights about the reasons for this.
Allow me to share information about the new price increase for QuickBooks Online. As Intuit strives to deliver the best solutions at an affordable price to our customers, it is also keeping an eye on investing in technology that will make our products easier to use. This will help us reinvest in improving the features we already have and introduce new tools that will let our customers do more in less time. We want to ensure we provide exceptional service to our customers.
We also include improvements to better reflect the product value, and be comparable with internal and external offerings. We’ve recently released innovations, such as the performance center with industry benchmarking, month-end review, payroll insights, advisory training, and more.
Please know that we notify all of our customers about any adjustments made to the monthly subscription fees since you do not frequently use the services with QuickBooks. We also have an alternative plan with a different price that we can provide for the monthly memberships. You can get in touch with our product's customer support directly if you require further information.
You may want to read this announcement to know more about the changes: Announcing upcoming changes to QuickBooks pricing.
If you want to request a rate review of QuickBooks Payments discount fees, you can contact the payment support for more information.
If you have any additional QuickBooks-related concerns, feel free to click the reply button below. I'm more than willing to assist you again to improve your experience here in QuickBooks. You have a good one.
