Why does chat not work

Hi @robinaltland66 , tried updating QuickBooks to the latest release and re-installing the program, then it's possible that there's something wrong with the company file. Check your connection internet too. You could use verify and rebuild tools for solving this. If no luck, lastest alternative go to https://help.quickbooks.intuit.com/en/contact 

Thanks for coming here, robinaltland66.

I'd love to help you achieve your goal but would you mind telling me about it? I'd appreciate any additional details that you can provide so I can help you out. In the Community, we have trained support specialist that can answer QuickBooks-related questions.

For now, our chat support schedule is affected due to limited staffing caused by COVID-19. In spite of that, the Community is always open for any concerns. 

You can try reaching out to our chat support during the scheduled hours.

Here's how:

1. Go to the Gear icon.
2. Click Contact Us.
3. Enter your question.
4. Click Let's talk.
5. Choose Message an agent.
   

Here's an article to check our most updated contact information:  Support hours and types.

If there's anything I can help you with, feel free to drop me a reply below. Hope you have a good one.

Hi @robinaltland66 , tried updating QuickBooks to the latest release and re-installing the program, then it's possible that there's something wrong with the company file. Check your connection internet too. You could use verify and rebuild tools for solving this (File > utilities > rebuild). If no luck, go to https://help.quickbooks.intuit.com/en_US/contact for any questions because you couldn't use help chatt tools or you ask in this community. Comment back. Have a good day.