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Senior Explorer **

Why does Enter now function as Tab?

When you create a new customer, once everything is done, you press enter, the new customer will be saved.  Now for some reason if i have already enter in the name, then press Enter, it goes to Open Balance field, enter again, it goes to the next field.  Enter is acting like Tab.  

 

This is for QB Premier Retail 2019

 

We have tried:

- Exit QB

- Resting

- Rebuilding/Verifying the file - to see if its file issue

- Login on different computer - to see if its computer issue

- Login with different user (Enter function works) - to see if its QB or computer issue

- Tried the sample company from QB - to see if its QB or computer issue

 

Nothing worked.  Please help.

 

Solved
Best answer 07-02-2019

Accepted Solutions
Senior Explorer **

Re: Why does Enter now function as Tab?

We were searching for this question in Intuit Community, and was on the phone w/ QB for 3 hours and couldn't figure it out.  Until now!!!

 

THE FIX to Make your Enter NOT function like Tab:

 

Log into the account is having that issue.

Go Edit > Preferences > General > UNCHECK Pressing Enter moves between fields.  👍

1 Comment
Senior Explorer **

Re: Why does Enter now function as Tab?

We were searching for this question in Intuit Community, and was on the phone w/ QB for 3 hours and couldn't figure it out.  Until now!!!

 

THE FIX to Make your Enter NOT function like Tab:

 

Log into the account is having that issue.

Go Edit > Preferences > General > UNCHECK Pressing Enter moves between fields.  👍