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Level 1

Why does it always take so long to get someone to help now? 25 minutes for starting a chat, or 45 minutes for getting a call back.

 
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QuickBooks Team

Why does it always take so long to get someone to help now? 25 minutes for starting a chat, or 45 minutes for getting a call back.

Welcome to the Community, @Jeb57mkH.

 

This is not what we want to happen to our customers. We’re experiencing high call volume with Tax Season in. If you’d please bear with our customer support teams, they’ll be glad to help you when they get you on the phone or chat.

 

As always, you can post your question here and I’ll be happy to help you.

 

Let me know if you have other questions. I hope you have a great week.

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Level 1

Why does it always take so long to get someone to help now? 25 minutes for starting a chat, or 45 minutes for getting a call back.

Every message I have seen in the Community about the SIMPLE IRA calculation issue has ended with someone from Quickbooks saying they could not help with this within the community forum, and gave instructions for Chat or Phone.  I sat on Chat 2 different times for another payroll issue, only to have to jump off, because no one ever came on.  I finally tried a third time and got someone, who solve my problem.  I did the call back once, and I don't think I ever got a call back.  I have been a Quickbooks customer for 20 years or more; always with great service, but it has been awful lately, and the SIMPLE IRA calculation problem, which has been going on for a year or more is inexcusable.

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