Why don't I see the new receipts I have scanned anymore? It used to give me options to categorize transactions.

Thanks for reaching out, Grace. I know how scanning and reviewing receipts can save valuable time from manual entry while maintaining an accurate record. Let's troubleshoot your device to isolate issues, ensuring transactions are uploaded accordingly.

The QuickBooks Online app may accumulate a significant amount of cache on your device over time. As the cache becomes outdated, it can disrupt features like scanning receipts, where you no longer see and review them for proper categorization.

To get this resolved, we can refresh the application with the steps below:

For Android:

1. Open the QBO app.
2. Select the Menu ☰, then the More Options ⋮.
3. Choose Settings and click Refresh Data.
4. Tap YES to confirm.

For iOS:

1. Go to your device's Settings and choose General.
2. Select iPhone Storage, then tap the QuickBooks Online app.
3. Click Offload App to free up storage space without deleting your app's documents and data.
   

If entries still don't appear for review, update your app through the Google Play Store or Apple App Store to boost stability. If the issue persists, start fresh by uninstalling and reinstalling.

After completing the troubleshooting steps, if the problem remains unresolved, you can contact our Live Support team. They have the expertise to identify the root cause and determine the fix efficiently.

The information above should help get your QuickBooks Online app working again, especially when scanning receipts. Should you have other questions, you’re always welcome to revisit the Community forum for assistance. I'll be around, eager to help you in all possible ways. Have a great day ahead.