Your account is on hold for a reason related to the payment you processed. I can explain why this happened and what we can do to release it smoothly, poolmaster.
If our team spots any issues during transaction review, payments can be temporarily held. In such cases, we'll email you with a breakdown of the issues and possible steps to resolve them.
Here are several typical reasons for holds:
- When your payment processing exceeds the established maximum dollar amount expected on your account.
- When a transaction is processed after several authorization attempts and failures.
- When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
- When our systems identify processing patterns that pose a risk to any of the parties involved, you, your customer, or Intuit.
Since payments remain on hold for months, I recommend reaching out to our Payment support team for assistance in identifying and providing details regarding the hold funds.
We're happy to assist you further with any questions about payments or other issues.
