Let’s get you back on track, @lovejoypro85. Your account not working on the application can be due to a billing issue with your subscription, similar to the message you received. Depending on where you signed up, you’ll want to check your billing history to confirm if the payments went through. If you subscribed directly through Intuit, you can log in to your account using any supported browser and head over to the Subscription and Billing section.
If the payment is processed, you can then request a call from our Live Support team. They’ll help you verify the details and ensure your account reflects the correct status.
We want to ensure you're all set, so feel free to ask if you have further questions.
