Why is my created invoice already showing paid before I send it to customer

QuickBooks Online (QBO) has an automated feature that automatically applies available credits to the next invoice you create for a customer, Mitch. Let me share some more insights about this matter.

This can explain why your newly created invoices are showing as paid even before you send them out. If you want to control when credits are applied, you can turn off this feature. 

Here's how:

1. Go to the Gear icon, then Account and Settings.
2. Select the Advanced tab.
3. Find the Automation section, then click Automatically apply credits.
4. Toggle it to turn off the feature.
5. Hit Save, then Done.
   

    

You can unlink the applied payment if you don't want the invoice marked as paid. To remove this, follow these steps: 

1. Navigate to Sales and select Invoices.
2. Select the paid invoice to see the invoice summary.
3. Click the View payment link.
   
4. Untick the payment made on the invoice to unlink it.
5. Hit Save and close.
6. A message prompt will show, then click Yes.

Additionally, you can customize invoices, estimates, and sales receipts in QuickBooks Online to personalize and add specific information to your sales forms.

With these steps, you can efficiently create your invoices without it showing as paid. Stay in touch if you have further questions about managing your sales transactions.