There may be an issue with your QuickBooks system that is causing the errors you’re experiencing, Sarah.
Let’s walk through some basic troubleshooting steps to resolve the problem with your invoice so you can accurately record your invoice payments.
Before we continue, could you please provide the specific error messages you're encountering? A screenshot would also be beneficial. Sharing additional information could help us resolve the issue.
Begin by clearing your browser cache to refresh the website preferences, helping to eliminate outdated browser data.
Also, consider using a supported browser like Chrome, Safari, Firefox, or Edge. This ensures compatibility with QuickBooks and may help minimize errors.
For future reference, here are some helpful articles on customizing invoices and managing invoice payments in QuickBooks:
If you have any further questions, feel free to click the Reply button below!
