why is my project number appearing in the bill to section of an estimate?

Hi there, Thompson.

The project number displayed in the Bill To section is a result of the data entered when your customer information was initially set up in our system.

Please note that any information added during your customer setup (such as project numbers, names, or specific details) is automatically pulled into the Bill To or Ship To fields of the estimate.

If the project information in the Bill To section is unnecessary, we can modify the customer information setup to remove it from that field.

For additional questions or concerns, feel free to add a comment below.

This answer may be technically correct but is so wrong in so many ways that I cannot believe Intuit this is like... happening (well, actually out of experience with Intuit, I do believe it).

Let's start backwards...

This comment on the answer above: `If the project information in the Bill To section is unnecessary, we can modify the customer information setup to remove it from that field.` and that link takes us to a page (modified sometime in December 2025, mind you) with very short and obvious answers but with a smoking gun bigger than a  XVII century canyon:

"Note: When you change customer info, it updates previously sent invoices or recurring transactions that use this info, such as billing, shipping and email addresses, taxable status, or payment methods and terms." 

Really?

So, if my English is working correctly, that means that if a customer sends us a new address for whatever reason and we update it; and then 6 months later they ask for a copy of the payment receipt ot whatever for the payment they sent *before they moved* then that receipt copy (or invoice or whatever, why not) will show their new address? Not the one on the original document?  Really?  That is so wrong that I dont have words for it. It could even be against the law in some jurisdictions to change such documents from the original to a copy. Right? Tell me otherwise to my face, please.

Who knows since when (or if ever) the system does that.

Alright, so back to cthompson9, the user who asked this question/reported this new behaviour to begin with. They report that that suddenly the system is now showing their project info to the "bill to" estimates. I guess it implies it was not doing it before....

For us, same thing. Out of the blue, suddenly beginning on the first week of 2026 the project name (which in our case can be rather long and rather often does include a reference addres) is showing after the customer name on all estimates. So, the Bill To and Ship To boxes are now royally messed up.

It is showing, literally as below (upper case for customer name is customary for us):

----

CUSTOMER LEGAL NAME, INC.:Project Name Maybe Project Address Or Location
CUSTOMER LEGAL NAME, INC.
Billing Street line 1
Suite or whatever number
City, State, Zip

----

And all of the above crammed in an approx. 1.5 inch wide box, btw. Also, note the very unprofessional : without spaces before or after in the first line.

Shipping address is not as worse but still really bad.

----
CUSTOMER LEGAL NAME, INC.:Project Name Maybe Project Address Or Location
CUSTOMER LEGAL NAME, INC.
----

-> And the proposed solution is to go to the customer information and remove the "not wanted info"? Really?

-> And the page providing instructions to do that specifically states that if we remove information from the customer details, it will be gone from ... like... everywhere? Really?

No wonder I resisted as hell the transition to QB online and regret it every single day; and I am not even the unfortunate user suffering this * daily.

Now, please, revise this answer with actually useful and actionable steps in order to go back to the way it was showing before; just showing an address where only an address should be, without literally destroying information somewhere else in the system?

This change is creating a major issue for our workflow. The “Bill To” address now displays differently on the estimate screen than it does when printed or sent, and it has recently begun pulling the project name into the beginning of the Bill To field.

Our customers are very specific about how the Bill To section appears for billing purposes, and this behavior is not acceptable for client-facing documents. We cannot modify our project naming structure, as it is essential to how we track a large volume of jobs.

Please revert this behavior to the previous format or provide an option to have the Bill To field pull only the parent customer name, not the project. The current implementation is counterintuitive and creates unnecessary administrative burden for established workflows.

Welcome to the Community, cramos2.

I appreciate you bringing this concern to our attention and completely understand how essential the specific structure of the Bill To field is for your client-facing documents and workflows.

The recent change, where project names are automatically pulled into the Bill To address on estimates, is a challenge for your administrative processes and customer communications. Your suggestion is very valuable to us, and I appreciate you taking the time to share it.

To explore this issue further and find a resolution tailored to your account, I recommend reaching out to our QuickBooks Live Support team, as they are equipped to investigate account-specific behaviors and provide potential workarounds or solutions.

Here's how you can contact them:

1. Go to the Help icon in the upper right corner.
2. Select the Search tab and hit Contact Us.
3. Click the Ask about something else tab.
4. Type in your concern and hit Continue.
5. Choose a way to connect with us.

Please take note of their support hours so you'll know when agents are available.

Feel free to reach out to us if you have further questions about QBO. 

I tried a support text/chat with them last week (Friday 1/16) that was a total waste of time. I then spent 41 (FORTY ONE) minutes on the phone with them trying to figure this out. Spoke to 2 different support people and neither of them had any idea why it was happening or how to fix it. The 2nd one put me on hold to "look into it further" and then after a few minutes of being on hold they just hung up on me.

I absolutely will not hand an estimate to a customer that shows my internal account structure with customer/sub-customer hierarchy... In some cases there are privacy concerns there and even in other cases they look unprofessional and are just an obvious programming flaw.

My invoice PDFs aren't producing the same problem (yet)... fingers crossed.

Intuit's response to me, 3 days ago, regarding this issue: 

This is actually a product glitch, there is an investigation regarding this issue. What I will be doing is attaching your case to this and you will recieve an email shortly after letting you know the engineers are working on your account.

I have yet to receive an email...

I reached out to support, 3 days ago, here was their response:

This is actually a product glitch, there is an investigation regarding this issue. What I will be doing is attaching your case to this and you will recieve an email shortly after letting you know the engineers are working on your account.

I have yet to receive an email...

Hey, got a report this morning that it appears to be back to normal.  I don't buy the "this is a glitch" issue. Out of experience I dare to think that it is "a glitch of the glitch".   Regardless, 1/23/2026 appears to be back to normal - hopefully (sorry about the negativity).  It does appear to be ok now.