Why is quickbooks online mandating employees to choose a class when clocking in / out? If I remove the class mandate within payroll it eliminates class from accounting

It is possible that the Warn me when a transaction isn't assigned a class option in the Accounts and Settings is enabled,  @Sheri. This setting triggers employees to choose a class each time they enter their time in QuickBooks Online (QBO).

You don't need to disable class tracking entirely. This lets you maintain class categorization for reporting while avoiding the need for employees to select a class each time they clock in and out.

If you want to turn off the warning, follow these steps:

1. Go to the Gear icon.
2. Under YOUR COMPANY, select Accounts and settings.
3. In the Categories section, click the Pencil icon.
4. Uncheck the Warn me when a transaction isn't assigned a class box.
5. Select Save, then Done.

Please note that disabling this warning will also apply to transactions made in QuickBooks and will stop the prompt moving forward. Changes made within your QuickBooks account will automatically reflect in QuickBooks Time, impacting how employees track their time and ensuring consistency and accuracy, which simplifies payroll and reporting.

However, if you don't want to use classes in QuickBooks Time, you can disable class tracking from there, which will remove the option for employees to select a class.

Here's how:

1. In your Accounts and settings, go to the Time menu.
2. Click the Pencil icon in the Timesheet fields section.
3. Uncheck the Class option, then hit Save.

To help you manage your classes effectively in QBO, I'm sharing you this article: Create and manage classes in QuickBooks Online. This will guide you on adding, deleting, or restoring a class in QBO.

To run reports by class in QuickBooks Online (QBO), visit the article: Run reports by class. This helps you to track sales, costs, and profitability for different segments of your business.

Feel free to reach out anytime with questions about managing your classes. We're here to help.

The class mandate was not in use - any other suggestions?

Hello SheriSenter!

Thank you for sharing that update! Since you are still experiencing an issue, let's connect with support to double-check those settings and investigate further. If necessary, they may need to escalate this, which can be done in a safe environment. Here's how to reach out to us:

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact Us.
4. Provide a summary of your concern and click Continue.
5. You can choose either chat with us or have us call you.

If you have any other QuickBooks-related questions, please feel free to respond below. I want to make sure you get the support you need to get back to your business. Take care!