When QuickBooks isn't behaving as expected, this could be due to outdated or corrupt data, causing loading errors or operational problems, Smoe1520.
To address the problem of being unable to create invoices in QuickBooks Online (QBO), let's start with some basic troubleshooting to check if the browser is causing the problem. Before we proceed, have you encountered any errors while trying to create an invoice? If so, please provide details or screenshots to help us resolve the issue.
Now, let's open your QBO account in an incognito or private window for testing. This mode doesn't use any stored data, helping us determine if the issue is browser-related. Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
Please ensure to press the keys altogether.
If QuickBooks functions in incognito mode, please sign in again using your regular browser. Clear the browser cache to remove any data that may be causing the issue, then refresh the tab and try logging into your account again. If the problem continues, consider switching to a different supported browser.
When you need help managing customer payments and invoices, check out our guide here: Record invoice payments.
If you have any more questions or need further assistance with your invoices, please don't hesitate to reach out and leave a Reply below. The Community team is always here to support you.
