Hello, Becky.
Let me connect you with our Live Support Team for a more in-depth examination of your settings. They'll be able to assist you via screen sharing, which allows us to review your account securely and investigate the issue regarding the switch between the debit and credit columns in your trial balance report.
To contact Live Support, here's what you'll need to do:
- Click the Help button in the top-right corner of your QuickBooks Online screen.
- Select the Assistant tab and type Talk to an expert to get support options.
- Choose your preferred method — either Chat or Callback.
To check the availability of Live Support, please refer to our support hours here: Get help with QuickBooks products and services. Make sure to select QuickBooks Online as your product.
If you need any more help as you navigate QuickBooks, get back to us.