Why isn't QBO doing anything to help paying customers? Service gets worse every year. Phone contact is hidden & burried to prevent it wherever possible. Real support???

payroll35 · ‎February 14, 2023

We have the same experiencese as everyone on the BLOG - the reps know less than we do and we're just small business owners with no accounting background or formal training. We spend 1-2 hours every time we call for what should be a 3 minute conversation and quick answer. Instead, we end up fumbling through and reading countless articles sent by the reps until we eventually stumble into something relevant. We always find the answers before they do or never find an answer and have to get back to running the business with the issues unresolved. It's a terrible waste of precious time and resources.

Please advise on how your paid customers can get right to a qualified support or relationship manager contact, via phone, without delays. Thank you.

JessT · ‎February 14, 2023

Hi payroll35,

Spending hours on the phone and speaking with a representative who doesn't seem to know the issue aren't something we want you to experience. However, some concerns require more time to resolve.

I'm sharing your comment with the relevant teams to improve our services. Do you have any particular concerns about QuickBooks that I can address from here?

On the other hand, we offered callback requests at the start of the pandemic, so users wouldn't wait in the queue when we have a high call volume. Then, we started taking inbound calls about a year later. The phone number is available in this article: QuickBooks Online Support.

payroll35 · ‎February 16, 2023

JessT,

This is exactly what I'm talking about. You did not provide any help but are making excuses for years old information. And now taking more of my time having to explain that you are not helping. And getting no closer to a real solution.

That is the same number we always call. Nobody at that number is able to provide any assistance other than read some articles online and hope you figure it out on your own.

If you have a phone number for advanced support, that would really help. Anything less is not helpful.

Thanks.

sjdhejdnbrjbdbfjfjsjen12637

Can Quickbooks PLEASE help me. I’ve been locked out of my account and have been on hold for 4 HOURS!! I’m a small business owner in need of some help!

jamesjdt

Hi, sjdhejdnbrjbdbfjfjsjen12637. We can recover your locked-out account using your verified phone number, email address, or the account recovery form.

The fastest method to recover your account is to use your phone number or email address. You can follow the steps under Option 1 in this article to do it: Recover your Intuit Account if you can’t sign in.

If you have already exhausted Option 1, you can proceed with Option 2, which involves using the account recovery form. You must verify your identity by submitting a photo of a valid ID.

Feel free to get back to us if you need anything else.

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Why isn't QBO doing anything to help paying customers? Service gets worse every year. Phone contact is hidden & burried to prevent it wherever possible. Real support???