Why isn't QBO doing anything to help paying customers? Service gets worse every year. Phone contact is hidden & burried to prevent it wherever possible. Real support???

 Hi payroll35,

Spending hours on the phone and speaking with a representative who doesn't seem to know the issue aren't something we want you to experience. However, some concerns require more time to resolve.

I'm sharing your comment with the relevant teams to improve our services. Do you have any particular concerns about QuickBooks that I can address from here?

On the other hand, we offered callback requests at the start of the pandemic, so users wouldn't wait in the queue when we have a high call volume. Then, we started taking inbound calls about a year later. The phone number is available in this article: QuickBooks Online Support.

JessT, 

This is exactly what I'm talking about. You did not provide any help but are making excuses for years old information. And now taking more of my time having to explain that you are not helping. And getting no closer to a real solution. 

That is the same number we always call. Nobody at that number is able to provide any assistance other than read some articles online and hope you figure it out on your own. 

If you have a phone number for advanced support, that would really help. Anything less is not helpful. 

Thanks.