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DonaPaul
Level 1

Why my recurring bills are not getting generated monthly for few customers?

Why my recurring bills are not getting generated monthly for few customers?

For few it's happening..

There is no mistake in the sheet also!

6 Comments 6
Charies_M
Moderator

Why my recurring bills are not getting generated monthly for few customers?

I've got your back today, DonaPaul.

 

Let's get those recurring bills to generate for all of your customers in QuickBooks Online (QBO).

 

Since not all of your customers were impacted by this issue, let's look into the template used for your recurring bill.

 

Here's how:

  1. Go to the Gear icon.
  2. Under Lists, select Recurring Transactions.
  3. From the list, find the recurring transaction.
  4. Select Use from the Edit drop-down.
  5. Review the transaction details and add more if needed, then select Save and close.

I know that you already have an idea on how to use a recurring bill but let me share this article in case you need a reference: How to set up a recurring bill.

 

For tips on handling recurring transactions that were not created, here's an article made available for you: How to handle a recurring transaction that did not run.

 

If you need to review the recurring transaction list, you can follow the steps below:

  1. Go to the Gear icon.
  2. Click All lists.
  3. Choose Recurring Transactions.

If you need further assistance, don't hesitate to reach back to me. Stay safe and have a nice day.

DonaPaul
Level 1

Why my recurring bills are not getting generated monthly for few customers?

I had checked everything and highlighted the issue to QBO care also. But they are also failed to resolve the same!

BettyJaneB
QuickBooks Team

Why my recurring bills are not getting generated monthly for few customers?

I appreciate the update that you gave and I'd like to ensure that this issue gets addressed, @DonaPaul.

 

I can see that you've reached out to our support already. However, to further investigate this matter, I recommend contacting them again since you've verified that everything was set up correctly. They have the necessary tools that can help identify the root cause of this matter.

 

The best way to reach them is to through these steps:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

contact us1.PNGContact us2.PNG

 

For now, to get your work done, you may manually create a bill for those affected vendors. 

 

Please update me on how the conversations goes by leaving a reply below. I'll be around to provide further assistance. Take care!

DonaPaul
Level 1

Why my recurring bills are not getting generated monthly for few customers?

Contacted your support team one month ago through mail and they are keep on saying excuses! And I don't have call option because I'm from United Arab Emirates. 

Charies_M
Moderator

Why my recurring bills are not getting generated monthly for few customers?

Thanks for reaching us back, DonaPaul.

 

Some QuickBooks Online (QBO) versions like the United Arab Emirates don't have phone support. Yet, we have chat support that you can reach out to. They can further help you with recurring bills that were not generating.

 

Here are the steps on how to reach our Chart Support:

 

  1. Go to Help.
  2. Click Contact Us.
  3. Enter your question and click Let's talk.
  4. Click Start a chat.
    PHONE INDIA.PNG

When everything is working fine, you'll want to review your recurring transactions. That said, here's an article for you: Review your recurring transactions in QuickBooks Online.

 

Let me know if there's anything I can help you with. I'll be around. Have a good one.

DonaPaul
Level 1

Why my recurring bills are not getting generated monthly for few customers?

No use! even your service team just escaped from me without resolving the issue. Now they are not responding for mails. 

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