why our account did April reconcile, and couldn't do May reconcile?

Hi there, Connie.

The reason you can't reconcile for the month of May is due to hidden transactions. To address this, let's adjust the filter settings to display and review all transactions.

On the reconciliation page, you’ll find a filter option. Please click the Clear Filter button to refresh the transaction list.

Once completed, you'll be able to review the full list of transactions and ensure that the hidden entries are included in the current reconciliation. This will allow for accurate matching against your bank statement.

After making the necessary corrections, you can proceed with reconciling for that month.

If you have any additional questions about reconciliation, feel free to click the Reply button.

Hi, Connie.

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.