I'll help reach our Live Support Team, Patt.
Before anything else, please ensure that you’re entering the correct login credentials (email address and password). Incorrect login details can sometimes trigger errors.
On the other hand, I recommend clearing your cache and Intuit-specific cookies as they can cause login or loading issues with QuickBooks. You can also use another supported browser.
- Navigate to the Help icon on the upper right corner of your screen.
- In the Search bar, type Contact Us to display the option.
- Select Contact Us below.
- Choose Callback.
Please know that support for Plus, Essentials, and Simple Start plans is available Monday to Friday, 6 AM–6 PM PT, and Saturday, 6 AM–3 PM PT. Advanced plan users can get support 24/7.
You can also visit the QuickBooks Online page to watch a step-by-step video tutorial that highlights all the features of QBO helping you maximize the platform's benefit.
Please let us know if there's anything else you need help with.