cancel
Showing results for 
Search instead for 
Did you mean: 
HTCS
Level 2

Windows Server 2012 R2 H505 error code

Computers encountering H505 error code when users try to connect to QuickBooks on Windows Server 2012 R2 Server whenever said Server is rebooted. 

7 Comments 7
Angelyn_T
QuickBooks Team

Windows Server 2012 R2 H505 error code

Hello there, @HTCS.

 

I'm here to help you get back to business and fix the error you're getting while working with QuickBooks Desktop (QBDT).

 

Error H505 occurs when QuickBooks is trying to establish a connection to the company file and is unable to communicate with the server. Various issues can cause this error, these are the following:

 

  •     Hosting configuration settings are incorrect.
  •     The firewall is blocking incoming or outgoing communication to the company file.
  •     The .nd file is damaged or incorrect.
  •     QuickBooks can't obtain the IP address of the system or server hosting the company file.
  •     Workstations are configured to open the file through the hosts Full Qualified Domain Name (ex. computername.domain.com)
  •     The QuickBooksDBXX service is not started
  •     The file is located in none native installed server, such as Virtual Machine (VMWare, VirtualBox, Microsoft Virtual Server..etc)
  •     QBDataServiceuserXX permissions doesn't have READ/Write permission and did not set to "Include Inheritable permissions from the objects parent"
  •     Did not scan Quickbooks files folder with QuickBooks Database server on the server. 

There are also several solutions to resolve the error. The first solution may resolve the error, or you may need to try all of them to resolve the issue. For the best results, perform the solutions in the order shown.

 

Solution 1: Test network connectivity

Solution 2: Download and use the Network Diagnostic Tool on the host

Solution 3: Open the network ports QuickBooks users to transmit data

Solution 4: Set access permissions for QuickBooks services

Solution 5: Add your server to the Windows hosts file

 

For the detailed process and instructions regarding the solutions provided above, you may check these articles:

 

Feel free to add a comment below if you have any other QuickBooks concerns, we're always here to help. Have a great day ahead!

HTCS
Level 2

Windows Server 2012 R2 H505 error code

Everything works until the Windows 2012 Server is rebooted. Then the only thing that gets it back working, guaranteed, is a clean uninstall and reinstall of QuickBooks on the Server.

HTCS
Level 2

Windows Server 2012 R2 H505 error code

Basically everything works until the Windows 2012 Server Host is rebooted. Then the only thing, guaranteed to get it working again is a clean uninstall and reinstall of QuickBooks on the Server. 

Angelyn_T
QuickBooks Team

Windows Server 2012 R2 H505 error code

Hello there, @HTCS.

 

Thank you for getting back to us here in the Community page.

 

It's good to hear that everything is back in place and works after rebooting the server.

 

Please know that you're always welcome to post again if you have any other future concerns. Wishing you continued success!

 

 

HTCS
Level 2

Windows Server 2012 R2 H505 error code

No, the point is everything breaks after rebooting the Server.

AldrinS
QuickBooks Team

Windows Server 2012 R2 H505 error code

Greetings, HTCS.

 

I'd like to add to the discussion here and ensure you're pointed in the right direction for determining why you encounter the H505 error when you reboot the server.

 

I want to take a closer look at the server to further investigate the main cause of this recurring issue. However, the resources necessary to accomplish this is under our Technical Support Team, so I highly recommend reaching out to them.

 

Here's how you can reach them:

  1. Click the link to head to the Official Intuit Contact page.
  2. Select QuickBooks Desktop, then the version you're using.
  3. Choose Solving Issues & Error Messages, then File & Network Management.
  4. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.

Please know that I'm always here to provide help and answer any questions that you may have, so don't hesitate to reach out to me again. Thanks for coming to the Community, have a great weekend.

HTCS
Level 2

Windows Server 2012 R2 H505 error code

Thanks AldrinS. I'll give this a try.

Need to get in touch?

Contact us