Hello all,
We recently upgrade from QB Premier Professional Services 2019 to 2021. Our setup is a server and one workstation. The problem is that the workstation cannot open the company file when someone is accessing the file on the server. If no one is logged on the server, the workstation connects to the file just fine. The error I get is:
"It appears that the QuickBooks software on computer [name of their server] is set up to allow shared connections to the company file, but the QuickBooks software on your computer is unable to communicate with it."
I have called QB about it a couple of times and we go through all the troubleshooting like making sure firewall exceptions are there, its on multi user mode, running file doctor and server manager. I honestly spent like 3 hours on a single call once and no luck. We checked permissions and that sharing was working. QB 2019 was working fine without any issues, the only difference is upgrading to 2021. We even wiped and reloaded the OS on the workstation (Windows 10) and reinstalled QB on the workstation but nothing seems to work. Do you guys have any thoughts or anything else I can look into?