First off, QB Time support is great. They are competent, articulate, and very helpful. However, all other support from Intuit has topped the charts in terms of worst support. Here's how today went . . .
I called QBO support. Told them the issue. They said you need QB Time support. I said I don't think I do since the time entries were correctly exported from QB Time into QBO, this is probably a QBO issue. They said no, you need QB Time support, and they transferred me.
QB Time support allowed me to show them the issue via screen share, seemed to understand the issue, but eventually said the entries were correctly exported into QBO—you need QBO support. They transferred me to QBO support.
QBO support said no, this is QB Payroll support—you need QB Invoice support. They transferred me.
QBO Invoice support said no, this isn’t QB Invoice support, they sent you back to QB Time support. I’ll give you the number to QBO Invoice.
I called and spoke with QBO Invoice, but they said no, this is a QB Time issue. I told them no it isn’t, I’ve been on the phone twice with QB Time and they confirm this is a QBO issue, specifically QB invoicing. She put me on hold, talked to her supervisor, and said her supervisor will only allow her to transfer me to QB Time because I am having trouble "exporting time from QB Time". I told her that is not my issue at all, and that all time had in fact been successfully exported to QBO. She replied that she still cannot provide me any support. I asked to speak with the supervisor, to which she replied he is not available at this moment. I asked for his name or ID number so that I might submit feedback, and she declined to provide it.
They transferred me to QB Time. In all, I started this support call at 3:38 PM. It ended around 5:20 when I was hung-up on while waiting to be transferred to QB Time.
