cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Frequent Contributor *

wrong check numbers

Hi there.

 

I've searched the community and my specific question isn't answered so I'm starting a new thread.

 

I am using Quickbooks For Mac 2016 Desktop.  

 

I use pre-printed checks with my company logo etc, and these checks come with pre-printed numbers on them.  So when I print checks using the computer printer I select the "to print" button in QB so that my printer does not print a number on top of these pre-printed check numbers, when printing the rest of the check.  After I print the check, I then go into the "write checks" window in QB and see that QB has assigned a check number to the check I just printed, but it is always the wrong number.  I then must manually change the check number in QB to the correct number on the pre-printed check.  The QB check count is about 12 numbers ahead of the actual check numbers and I can't seem to reset it to correspond correctly.  

 

This seems like a standard problem but none of the articles concerning this have solved it.  According to them, after manually changing one check number as I have done numerous times,  the QB check count should reset going forward so that subsequent checks should auto-number correctly, but they do not.  The incorrect offset persists.

 

To reiterate, this is using the "to print" method of check numbering/printing, not the method where QB prints its own numbers on blank checks.  But FYI, I have noticed that the numbers using that second method are also incorrect, though I have not tried to change the number count using that method yet.

 

This has been annoying me for years. Should be a simple fix.  Any help appreciated.

 

Thanks.

 

Additional info.  I posted this as a reply to the thread and it was marked as spam.  I ahem no idea why, but thanks for increasing my frustration Quickbooks.

 

After fiddling with this some more, QB appears to have two separate internal check number counts going on.  One for when "To Print" is selected, and a separate, second count for when "to print" is NOT selected.  I don't understand why this is but it seems to be a design flaw.

 

I do seem to be able to reset the QB internal check count for when "to print" is NOT selected, however I cannot figure out how to do this for when "to print" IS selected, which is what i need to do.  "To Print" is the only way I can use quickbooks, since I do in fact have to print checks.  If "to print" is NOT selected checks do not appear in the "print checks" window and therefore you cannot print them, unless there is another way to print checks in quickbooks.  in fact I can't imagine a scenario where someone would not need to use the "to print" method...

 

So the problem remains, but is now more confusing than before.  There should be a single simple place in QB preferences or something to tell QB what the check count is, and it should apply to every printing method.  It is mystifying that this does not exist and this problem is apparently unsolvable.  Just spent 20 minutes on phone with QB desktop for mac customer support and they were zero help.  Suggested I post here.  I told them I have.

 

Any help appreciated.  I want to reset the "to print" QB check count so that I can write a check, click "to print" icon, print the check and then have QB automatically assign the printed check the correct number.  Rather than having to go back into the "write checks" window and manually correct the incorrect check number that QB has assigned the check each and every time.

 

 

Solved
Best answer 03-06-2019

Accepted Solutions
Frequent Contributor *

Re: wrong check numbers

Ok I solved it.

 

There are two check number counts in QB as I suspected: one for the records (the "write checks" window) and one for physical printing to correspond with pre-printed check numbers.  These two are not necessarily correlated.  I guess this is because some people record expenses etc. as a "check" sometimes, even when it won't be an actual physically printed check, and so QB wants to allow users do that, while keeping a separate, accurate count of your physical check stock in the printer. 

 

To reset the "write checks" number count:

Make sure the "to print" icon at the bottom of the window is not selected

Type in the desired check number in the number field

Fill in the rest of check fields and record it (save)

Click the + (write new check) and you should now see that the the auto-filled check number is the next number in sequence from the previous check you just recorded

 

To reset the check number count for printing:

Whether you are printing checks via the Printer icon at the top toolbar of the "Write checks" window, or via the "print checks" window (after having selected "to print" in the write checks window) the process is the same:

In the print dialog window, there is a field called "First check number to print."  See attached image.  Enter the desired check number here.

After printing, QB will correctly auto-assign this number to the check and you will not need to manually correct it.  

 

Going forward, creating a new check will show the correct number, and the printing count will be correct as well, so you should not have to manually deal with this.

Screen Shot 2019-03-06 at 3.06.26 PM.png

 

 

11 Comments
Frequent Contributor *

Re: wrong check numbers

After fiddling with this some more, QB appears to have two separate internal check number counts going on.  One for when "To Print" is selected, and a separate, second count for when "to print" is NOT selected.  I don't understand why this is but it seems to be a design flaw.

 

I do seem to be able to reset the QB internal check count for when "to print" is NOT selected, however I cannot figure out how to do this for when "to print" IS selected, which is what i need to do.  "To Print" is the only way I can use quickbooks, since I do in fact have to print checks.  If "to print" is NOT selected checks do not appear in the "print checks" window and therefore you cannot print them, unless there is another way to print checks in quickbooks.  in fact I can't imagine a scenario where someone would not need to use the "to print" method...

 

So the problem remains, but is now more confusing than before.  There should be a single simple place in QB preferences or something to tell QB what the check count is, and it should apply to every printing method.  It is mystifying that this does not exist and this problem is apparently unsolvable.  Just spent 20 minutes on phone with QB desktop for mac customer support and they were zero help.  Suggested I post here.  I told them I have.

 

Any help appreciated.  I want to reset the "to print" QB check count so that I can write a check, click "to print" icon, print the check and then have QB automatically assign the printed check the correct number.  Rather than having to go back into the "write checks" window and manually correct the incorrect check number that QB has assigned the check each and every time.

 

 

Frequent Contributor *

Re: wrong check numbers

Ok I solved it.

 

There are two check number counts in QB as I suspected: one for the records (the "write checks" window) and one for physical printing to correspond with pre-printed check numbers.  These two are not necessarily correlated.  I guess this is because some people record expenses etc. as a "check" sometimes, even when it won't be an actual physically printed check, and so QB wants to allow users do that, while keeping a separate, accurate count of your physical check stock in the printer. 

 

To reset the "write checks" number count:

Make sure the "to print" icon at the bottom of the window is not selected

Type in the desired check number in the number field

Fill in the rest of check fields and record it (save)

Click the + (write new check) and you should now see that the the auto-filled check number is the next number in sequence from the previous check you just recorded

 

To reset the check number count for printing:

Whether you are printing checks via the Printer icon at the top toolbar of the "Write checks" window, or via the "print checks" window (after having selected "to print" in the write checks window) the process is the same:

In the print dialog window, there is a field called "First check number to print."  See attached image.  Enter the desired check number here.

After printing, QB will correctly auto-assign this number to the check and you will not need to manually correct it.  

 

Going forward, creating a new check will show the correct number, and the printing count will be correct as well, so you should not have to manually deal with this.

Screen Shot 2019-03-06 at 3.06.26 PM.png

 

 

QuickBooks Team

Re: wrong check numbers

Hello there, deeplyconcerned.

 

We appreciate you for sharing a detailed steps you’ve used to resolve the wrong check numbers assigned in QuickBooks. This will surely help a lot of customers who are also having the same issue.

 

Allow me to add these articles to get more information about certain topics you'd like to know more about:

Please know that you're always welcome to post any questions you may have or want to share your insights and practices using the product. You have a wonderful day ahead.

Experienced Member

Re: wrong check numbers

My question is on the same basis, except that I would like to know why the numbers never match.

 

I go into the (+) icon

choose check

fill in the information

unmark the "to print" and enter in my check number

then click save

 

Now here is the problem. When I go to look at the entered check it is not the number I assigned.

Why is this happening?

QuickBooks Team

Re: wrong check numbers

Hello there, @ABosworth!

 

Let's perform some browser troubleshooting steps so you can determine why your check transactions suddenly changing its assigned numbers.

 

To start with, you log in and access your account in a new incognito or private window of your browser to check if it's not a browser error. And then, create a dummy check and then review its transaction number after closing it.

 

From there, it the check number didn't change, you can clear your browser's cache to optimize its performance. Also, it'll improve your browsing experience when doing business in QuickBooks.

 

However, if your check number still changing, let's switch and use a new browser application when writing your check.

 

In addition, here's an article you can read to learn more about browser troubleshooting steps: Troubleshooting Browser Problems.

 

As always, you can visit our Help Articles page for QuickBooks Online if in case you need to learn some "how do I" steps.

 

Please let me know in the comment section down below if you have any other questions. I'll be always around ready to help.

Experienced Member

Re: wrong check numbers

I am having a similar problem, but I cannot get the check numbers to print at all. Everything else on the check prints perfectly, but checks come out from the printer without their assigned number. Any suggestion?

@deeplyconcerned wrote:

Ok I solved it.

 

There are two check number counts in QB as I suspected: one for the records (the "write checks" window) and one for physical printing to correspond with pre-printed check numbers.  These two are not necessarily correlated.  I guess this is because some people record expenses etc. as a "check" sometimes, even when it won't be an actual physically printed check, and so QB wants to allow users do that, while keeping a separate, accurate count of your physical check stock in the printer. 

 

To reset the "write checks" number count:

Make sure the "to print" icon at the bottom of the window is not selected

Type in the desired check number in the number field

Fill in the rest of check fields and record it (save)

Click the + (write new check) and you should now see that the the auto-filled check number is the next number in sequence from the previous check you just recorded

 

To reset the check number count for printing:

Whether you are printing checks via the Printer icon at the top toolbar of the "Write checks" window, or via the "print checks" window (after having selected "to print" in the write checks window) the process is the same:

In the print dialog window, there is a field called "First check number to print."  See attached image.  Enter the desired check number here.

After printing, QB will correctly auto-assign this number to the check and you will not need to manually correct it.  

 

Going forward, creating a new check will show the correct number, and the printing count will be correct as well, so you should not have to manually deal with this.

Screen Shot 2019-03-06 at 3.06.26 PM.png

 

 



@deeplyconcerned wrote:

Ok I solved it.

 

There are two check number counts in QB as I suspected: one for the records (the "write checks" window) and one for physical printing to correspond with pre-printed check numbers.  These two are not necessarily correlated.  I guess this is because some people record expenses etc. as a "check" sometimes, even when it won't be an actual physically printed check, and so QB wants to allow users do that, while keeping a separate, accurate count of your physical check stock in the printer. 

 

To reset the "write checks" number count:

Make sure the "to print" icon at the bottom of the window is not selected

Type in the desired check number in the number field

Fill in the rest of check fields and record it (save)

Click the + (write new check) and you should now see that the the auto-filled check number is the next number in sequence from the previous check you just recorded

 

To reset the check number count for printing:

Whether you are printing checks via the Printer icon at the top toolbar of the "Write checks" window, or via the "print checks" window (after having selected "to print" in the write checks window) the process is the same:

In the print dialog window, there is a field called "First check number to print."  See attached image.  Enter the desired check number here.

After printing, QB will correctly auto-assign this number to the check and you will not need to manually correct it.  

 

Going forward, creating a new check will show the correct number, and the printing count will be correct as well, so you should not have to manually deal with this.

Screen Shot 2019-03-06 at 3.06.26 PM.png

 

 



@deeplyconcerned wrote:

Ok I solved it.

 

There are two check number counts in QB as I suspected: one for the records (the "write checks" window) and one for physical printing to correspond with pre-printed check numbers.  These two are not necessarily correlated.  I guess this is because some people record expenses etc. as a "check" sometimes, even when it won't be an actual physically printed check, and so QB wants to allow users do that, while keeping a separate, accurate count of your physical check stock in the printer. 

 

To reset the "write checks" number count:

Make sure the "to print" icon at the bottom of the window is not selected

Type in the desired check number in the number field

Fill in the rest of check fields and record it (save)

Click the + (write new check) and you should now see that the the auto-filled check number is the next number in sequence from the previous check you just recorded

 

To reset the check number count for printing:

Whether you are printing checks via the Printer icon at the top toolbar of the "Write checks" window, or via the "print checks" window (after having selected "to print" in the write checks window) the process is the same:

In the print dialog window, there is a field called "First check number to print."  See attached image.  Enter the desired check number here.

After printing, QB will correctly auto-assign this number to the check and you will not need to manually correct it.  

 

Going forward, creating a new check will show the correct number, and the printing count will be correct as well, so you should not have to manually deal with this.

Screen Shot 2019-03-06 at 3.06.26 PM.png

 

 



@deeplyconcerned wrote:

Ok I solved it.

 

There are two check number counts in QB as I suspected: one for the records (the "write checks" window) and one for physical printing to correspond with pre-printed check numbers.  These two are not necessarily correlated.  I guess this is because some people record expenses etc. as a "check" sometimes, even when it won't be an actual physically printed check, and so QB wants to allow users do that, while keeping a separate, accurate count of your physical check stock in the printer. 

 

To reset the "write checks" number count:

Make sure the "to print" icon at the bottom of the window is not selected

Type in the desired check number in the number field

Fill in the rest of check fields and record it (save)

Click the + (write new check) and you should now see that the the auto-filled check number is the next number in sequence from the previous check you just recorded

 

To reset the check number count for printing:

Whether you are printing checks via the Printer icon at the top toolbar of the "Write checks" window, or via the "print checks" window (after having selected "to print" in the write checks window) the process is the same:

In the print dialog window, there is a field called "First check number to print."  See attached image.  Enter the desired check number here.

After printing, QB will correctly auto-assign this number to the check and you will not need to manually correct it.  

 

Going forward, creating a new check will show the correct number, and the printing count will be correct as well, so you should not have to manually deal with this.

Screen Shot 2019-03-06 at 3.06.26 PM.png

 

 


 

QuickBooks Team

Re: wrong check numbers

Thanks for joining us here, Saizenay.

 

QuickBooks allows you to print your check number using a pre-printed check. This means it's already on the check stock. Although, you can look for a third-party application that can print this using a blank paper check.

 

You can check these articles on how to print your checks: 

Let me know if you have other concerns printing your checks. You have me at your back!

Experienced Member

Re: wrong check numbers

Hi Adrian, Thanks for the reply. In fact I am using check stock that I preprinted with all the necessary information (all fields, rounting number, account number, etc.) using another software. Now I want to use those checks with QB, but regarldess of what I do, the assigned check number on the print dialogue box is missing on the printed check. I have tried every possible option with the same results, no check number on the printed check. ANy suggestion? Thansk!
Moderator

Re: wrong check numbers

Thanks for the quick response, Saizenay.

I can lend a helping hand and share some insights regarding printing checks with check numbers via QuickBooks for Mac.

 

You may need to use checks that are compatible with your QuickBooks for Mac. Intuit sells checks specifically designed to work with QuickBooks, to get more details you can visit the following website: https://intuitmarket.intuit.com/?track=56035&src=QBOHELP2017A.

 

 In case you’ll need to purchase checks and supplies, visit our Intuit MarketPlace.

 

For more helpful articles about checks and how do I steps in QuickBooks for Mac, check these out:

 

For account discussion, feel free to reach out to our QuickBooks for Mac Support.

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Any additional questions about checks in QuickBooks for Mac, please let me know. I'll be more than willing to lend you a hand.

Experienced Member

Re: wrong check numbers

Rose, I have used this very same stock long ago and never had any problems. I am trying to solve a configuration/software issue. Buying check stock from quickbooks WILL NOT solve the problem. Regards, S

Established Community Backer ***

Re: wrong check numbers

QB does not print the check number, the number already exists on the pre printed check.