You guys totally hosed up the bank connection with Google chrome. There are so many hoops one must jump thru to reconnect the account because the app uses wrong cred's

Hello, math.

Thank you for reaching out to the Community. This is not the kind of service we want you to experience in QuickBooks. However, I have troubleshooting steps to help resolve this issue. Updating your app is one of the troubleshooting we can perform to make sure you have the latest version. If the problem continues, I recommend resetting the application to refresh it. For the detailed instructions, follow the steps below: 

1. Go to Help at the top menu bar. 
2. Choose Reset App Data. 

Then close and reopen the app to check if that works. If you still get the same result, let's uninstall and reinstall the app to start on a clean cliche.    

To uninstall, tap, and hold the app icon, drag it into the Uninstall trash can at the top of the screen. Once done, download the app and install it.    

iOS device:

1. Open the App Store on your device and search for QuickBooks Online.
2. Tap Free and then Install.
3. Sign in using the same user ID and password that you used when you signed up for QBO. 
4. You may be asked to confirm a one-time confirmation code to confirm your identity. Once confirmed, you can continue into your account.

Android device:

1. Open Google Play on your device and search for QuickBooks Online.
2. Tap Install.
3. If you are already signed up for QBO, use the same user ID and password to sign in to the app. 
4. You may be asked to confirm a one-time confirmation code to confirm your identity. Once confirmed, you can continue into your account.  

Though, you can also reconnect your account through the web browser. However, if you're still unable to reconnect with your account, I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session and to answer your concern.  

I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.    

For more information about the process, check out this article: How to download the QuickBooks Online mobile app. 

Also, I'm adding this article for additional insights about Mobile app features.   

Let me know what the results are so I can look for other ways to resolve this. I'll be waiting for your response. Have a great rest of your day!

Hi @math , try in private mode, clear cache and browsing history. Then try to reconnect again. Comment back, cheers.

Qbo doesn't know your login credentials at all . If qbo has the wrong credentials, it's you who entered them .

If the credentials are the only problem , you don't need to disconnect and reconnect your account . You only need to update your username and password , and that's it.