Thank you for contacting us regarding your account being on hold, @rongguangfu. I understand how crucial it is for you to have uninterrupted access to your account for your business operations. I'm here to help you get your account back up and running smoothly.
In most cases, holds are triggered when any of the following situations occur:
- When your payment processing exceeds the established maximum dollar amount expected on your account
- When a transaction is processed following multiple unsuccessful authorization attempts.
- When specific transactions require verification of your business type to ensure compliance with the Intuit Acceptable Use Policy.
- When our systems detect processing patterns that pose a risk to any of the parties involved—be it you, your customer, or Intuit.
When this happens, you will receive an email to inform you about the necessary documents to release the payments. Also, it will provide instructions on how to fix the issue. Typically, we request additional information to facilitate the completion of our review process.
Upon receiving all the necessary information, our review process is usually completed within 2 business days. After the review is finalized, we can proceed with the processing payment.
If you need more details about payment holds, here are some articles with helpful information:
Also, you may want to check out this article as your reference in case you need to learn more about how QuickBooks Payments handles your deposit and funds: Find out when QuickBooks Payments deposits customer payments.
Thank you for your attention to resolving the hold on your account. Please follow the steps provided, and if there's anything else you need help with or further questions, don't hesitate to contact us. We're here to ensure your QuickBooks Online experience is effective and efficient. Have a great day ahead.
