Learn what to do if you recently got an email about sales tax issues in QuickBooks Online.
If you got an email from Intuit titled "Action required: Recent transactions may have incorrect sales tax" or saw this link in the Sales Tax Center, don't worry.
You need to refresh the automatic sales tax calculations for specific transactions listed in your email or Sales Tax Center. The miscalculation issue affected a small number of transactions modified between April 19, 2020 and May 5, 2020. It only affects a small number of QuickBooks Online users. Here's how to fix the accounting for those transactions.
Important: This issue only affects a small number of users in QuickBooks Online. Only follow these steps if you received the email letting you know there was an issue or saw the link in-product. Don't follow these steps otherwise. If you're aware of the issue and already adjusted the transactions to handle the accounting your way, you don't need to follow these steps.
Step 1: Recalculate affected transactions
Let's recalculate the sales taxes for the affected transactions. The list of affected transactions is in the "Action required: Recent transactions may have incorrect sales tax" email we sent you:
- Sign in to QuickBooks Online.
- Open the email we sent to get the transaction list. If you can't find the email, go to the Sales Tax Center in QuickBooks.
- Follow the links in the email to review each transaction.
Review all the transactions on the list. Follow the next few sections to review unpaid invoices, paid invoices, and sales receipts.
Important: You're required by law to either refund customers for any sales tax they paid over the amount shown after recalculating your transactions, or pay the additional taxes collected to the tax agency that processed, or will process, your tax return.