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A bank transfer from your customer received as payment for Sales Receipt 11059 has been canceled due to a problem with their account. To keep your books accurate, you should create a Refund Receipt.

What exactly does this mean?  Does this mean the customer didn't have enough money to cover it?  What is my next step, beside letting the customer know they need to pay this again.  How should I record this?

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Re: A bank transfer from your customer received as payment for Sales Receipt 11059 has been cance...

Good day @LRS2019.

 

Let me help share some information about this prompt.

 

There are possible reasons why the customer payment didn't go through. To verify this, I'd suggest contacting our Merchant Services Team so they can pull up your account in a secure environment. This way, they can thoroughly check why the payment was canceled. You can reach them through this link: https://community.intuit.com/articles/1164874.

 

In cases like this, let's not create a refund receipt yet. Our merchant support will ensure first why the bank transfer was unsuccessful for them to determine the next step.

 

I'm here if you need anything else or if you have additional questions about payments. Have a good one.

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