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a client sent a payment and it was not processed to my bank yet it show paid on her credit card statement

A client sent a credit card payment through our Qb online account on August 22 we have not received the payment to our bank and she said her credit card statement shows that it was paid.

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Re: a client sent a payment and it was not processed to my bank yet it show paid on her credit ca...

Hi there, DFrost01.

 

Credit card payments usually takes 2 banking, while bank transfers (ACH) take 2-7 banking days. This is because some banks may take longer to verify and process the deposits. Check out when your money gets to deposit in your bank account here

 

On the other hand, if it's already more than 7 days, the funds might be on hold. To learn more about this, click here

 

We can also check the status of the payment in your QuickBooks Online account.

 

Here's how:

  1. Go to Sales.
  2. Select the Customers tab.
  3. Choose a customer.
  4. In the Transaction List tab, look for the invoice.
  5. In the Status column, you can see a transaction's status if it's Paid (Not Deposited), Pending, Rejected, and Deposited. 

If it still says Pending or Open, please reach out to our QuickBooks Payments Team directly. We can track it down where the payment is. Go to Quickbooks Online Payments & Merchant Service Center to reach us. 

 

Once the deposit is settled, here are some articles to help you more with managing bank feeds transactions in QuickBooks:

Have a great day! 

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