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dave155
Level 1

A credit card payment from the client was marked "Paid (in review)." Well after the money was deposited it is still marked Paid In Review. How do we remove the mark?

We want to remove this mark for a deposited payment from the invoice view. Quickbooks support has not been helpful.
6 Comments
ReymondO
QuickBooks Team

A credit card payment from the client was marked "Paid (in review)." Well after the money was deposited it is still marked Paid In Review. How do we remove the mark?

Thanks for sharing your concern with us, @dave155.

 

I've got some idea on how you can correct your invoice payment status in QuickBooks Online (QBO).

 

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why the invoice status is still marked as Paid (in review) even if the payment was already deposited.

 

Let me share with you some basic troubleshooting steps that can correct your invoice status. First, access your account using a private window. This mode doesn't record any activity on your local device. Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If the invoice payment shows the correct status, you can go back to your regular browser and clear its cache. Or else, use a different supported browser and access your QuickBooks account. This issue might steam from the browser itself.

 

As the end of the year approaches, you need to complete certain tasks in QuickBooks to prepare for the new year. You can use our guide to complete year-end tasks and end the year smoothly.

 

You're more than welcome to visit this thread again if you have other questions. Just add the details of your concern here and I'll help you out. I wish you all the best in your new business.

dave155
Level 1

A credit card payment from the client was marked "Paid (in review)." Well after the money was deposited it is still marked Paid In Review. How do we remove the mark?

Hi Reymond,

 

That did not correct the problem. I used an incognito window and logged into Quickbooks online, Then went to Sales | Invoices and it still appears at the top of the list. 

 

Are there any other solutions? This is really an annoyance. 

 

Thank you,

Dave 

MaryAnn_E
QuickBooks Team

A credit card payment from the client was marked "Paid (in review)." Well after the money was deposited it is still marked Paid In Review. How do we remove the mark?

Hi there, @dave155.

 

 

I'd be glad to help you mark the invoice as unpaid.

 

If the paid invoice is through merchant service online payment we can’t remove it. If it's manually created and applied to the invoice, you can delete the payment attached to the invoice. Here's how you can delete the payment:

 

  1. Open the invoice.
  2. On the upper right corner under the amount, click on 1 payment made.
  3. Click on the date on the pop-up.
  4. Click More on the bottom of the payment, and choose Delete.
  5. Choose Yes on the pop-up.

 

I'm adding this article to learn more about receiving payments and applying for credits in QuickBooks Online:

 

 

Let me know if you need anything else. I'll be right here to assist you.

dave155
Level 1

A credit card payment from the client was marked "Paid (in review)." Well after the money was deposited it is still marked Paid In Review. How do we remove the mark?

Hi Maryann, 

 

Thank you, but before doing this, on step 4 and 5 of your instructions, will I be deleting the payment of the invoice? If so, won't it show as unpaid? Or will this just remove the notice on the invoice list?

 

Sorry for asking so many questions but I like to understand what is happening. 

 

Thank you,
Dave

BettyJaneB
QuickBooks Team

A credit card payment from the client was marked "Paid (in review)." Well after the money was deposited it is still marked Paid In Review. How do we remove the mark?

You've got me here to provide clarifications regarding removing the paid status of the invoice in QuickBooks Online, @dave155.

 

In QuickBooks Online, once payment has been applied to an invoice, its status will automatically show as paid. 

 

In case the payment was linked to an incorrect invoice, you can mark the invoice as unpaid by deleting the payment that was attached to the said entry. You can apply it to the right invoice afterward.

 

Moreover, deleting the payment will mark the invoice as unpaid. If you want to eliminate the paid status of the invoice even if its payment has been deposited already isn't an option for us.

 

Here's the complete steps on how you can delete the payment:

  1. Open your customers invoice and double click it.
  2. On the Payment Status section, click the 1 payment link and tap on the Date hyperlink. 
  3. Press on More.
  4. Choose on Delete
  5. Click Yes to confirm.

To give you more insights on how receiving payments works in the system, please see this link: Learn how to receive and record the accounting for invoice payments.

 

Should you need additional assistance about this or with QuickBooks, please let me know. I'll be around for you. Take care.

damo267
Level 1

A credit card payment from the client was marked "Paid (in review)." Well after the money was deposited it is still marked Paid In Review. How do we remove the mark?

Dave, were you ever able to solve this issue? I have the very same problem with a long paid invoice that is still marked "paid - in review". The answers you were given did not help me, and I still do not understand what the "in review" status mean, in this context. Could use your feedback, thank you

~Daniela

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