A customer disputed a charge they paid our company. With the dispute, the amount was deducted from our bank account. How do I find the original deposit?

I appreciate you for sharing the details of your concern, @milleranddeanna. I'll help you find the original deposit in your QuickBooks Online (QBO) account.

Follow these steps to proceed in finding your original deposit in QBO: 

1. Click the + New button.
2. Select either Record Bank Deposit or Bank Deposit.
3. Review the QuickBooks Payments section.
4. Look for the payment on the list. If you see it, it hasn't been deposited yet. If you don't, it is deposited.

For more details about this process, please see this article: Handle a rejected or failed bank transfer payment.

In addition, feel free to visit this reference for more information about matching transactions with your bank feeds: Categorize and match online bank transactions in QuickBooks Online.

Please post again or leave a comment in this thread if you have additional questions about locating bank deposits or anything else. I'm always ready to lend a hand. Stay safe!

Thank you for taking the time to reply and help me out.  I do not see the name of the customer in the list of QB Payments.  How do I go about finding it in the deposits?  When I go to the customer name, I only see the second payment they made after they disputed it.  What do you recommend if the deposit was not made and yet that deposit has been withdrawn from my account?  Thank you!

Hi milleranddeanna,

Since you're unsure whether the deposit has been made or not, I'd recommend reaching out to our QuickBooks Payments team.

An agent can take a look at your file and verify the status of the transaction.

Once everything's good, you can categorize the payments and the deposit:  Categorize and match online bank transactions in QuickBooks Online.

Keep me posted whenever you need help with receiving customer payments. I'll be around!