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sparkypools
Level 1

A disputed payment

I have a disputed payment. The customer says they did not dispute it. It was a mistake. The payment was never refunded. How do I get it off my books? I cant' delete the payment because it was deposited into my account and reconciled. 

1 Comment
JessT
QuickBooks Team

A disputed payment

Hi sparkypools,

 

I would recommend getting in touch with our Merchant team first to know why you got a dispute before we do anything in your books. They have the tools to check it on their end. We just want to prevent the possibility of happening this again because it's not worth it if you'll experience this again after we do something on your record.

  1. Click on Help and choose Contact Us.
  2. Paste your question in the checkbox and click Let's talk.
  3. Choose Message an agent.

If you have other questions in mind, please don't hesitate to go back to this thread.

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