After following the steps to handle a rejected or failed ACH payment when I went to go link the customers original ACH payment to the new invoice I created, the original payment was not in the Bank Deposit list. How can I find out where the original payment posted to?
Let me share some details about the QuickBooks Payments.
If the payment on your Merchant account is set up to directly deposit the funds to a specific bank account, they won’t show on the Bank Deposit screen. The payment will automatically deposit to the selected bank.
Just a gentle reminder, the ACH Bank Transfer payments deposit in about two to seven business days.
If it’s beyond seven business days, it would be best to consult our Merchant Services Support. They'll be able to check the status of the payment and help you handle this concern.
Let me give you this article too for reference: Deposits FAQ.
Please keep me posted. I'm right here if you need anything else. Have a good one.