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Community Backer ***

ACH PAYMENTS - Although the transactions are stamped PAID, the payments failed.

CROOKED INTUIT is really good at increasing subscription prices, removing features from existing subscriptions, such as limiting classes to only 40 in the QBO Plus Subscription forcing everyone to " UPGRADE " to their GOLD membership at $1800 per year, etc. But I had this BUG FOR YEARS, and Crooked Intuit is ignoring it, not getting fixed.

 

When you do RECURRING Sales Receipt with automatic ACH payments, if the ACH payment is declined, QBO will show it PAID !!! And you have to do lots of manual entries to undo the payment. 

 

This is what QBO will show in the dashboard:

Alert
Several customer credit card payments were declined. Although the transactions are stamped PAID, the payments failed.
To fix: Go to Payment Processing Errors and take the recommended actions

 

CROOKED INTUIT, when are you going to fix this issue? I am paying you $2000, why are you taking my money every month for years and not fixing this bug?

4 Comments
QuickBooks Team

Re: ACH PAYMENTS - Although the transactions are stamped PAID, the payments failed.

We take our customers’ problems seriously and I'm here to help you, @Upset User

 

The alert you see on the dashboard notifies you about those payments. I know it can be time-consuming to individually do lots of entries to undo the declined payments. This is currently the recommended method to help fix this issue. At this time, we don't have a specific timeline as to when the issue will be resolved. 

 

I'd like to let you know that I'm just a post away if you have other concerns. Take care always, @Upset User

Community Backer ***

Re: ACH PAYMENTS - Although the transactions are stamped PAID, the payments failed.

@RaymondJayO 

Yes I have one more concern:

When Recurring ACH transactions decline, it is unbelievable that crooked Intuit has not yet fixed this major issue, BUT YET KEEP INCREASING MY SUBSCRIPTION PRICES......  DECLINED ACH TRANSACTIONS ARE SHOWN AS PAID !!!!! And as you said, IF I notice this, then I have to credit/refund each transaction in a very specific way, otherwise QBO will think this is PAID and it WILL screw up income reports. 

 

I have been dealing with this for YEARS, I am paying the crooks at Intuit every month the FULL PRICE of the subscription. Don't you think that it is only fair that the crooks at Intuit should credit me and everyone else for having to waist my time to do all of this manually?

 

 

Community Contributor *

Re: ACH PAYMENTS - Although the transactions are stamped PAID, the payments failed.

How does one go to the payment processing errors page?  I can't seem to find it.  HELP!

 

QuickBooks Team

Re: ACH PAYMENTS - Although the transactions are stamped PAID, the payments failed.

Hi apeterson1,

 

You can click the error processing link inside the failed sales receipt, or invoice to get you to the error page. Let me guide you how.

  1. Go to Sales. Then, Customers.
  2. Click the customer's name, then click failed transaction under Transaction List.
  3. Click the Error processing: [error] link.

This will route you to the processing errors page. Just click Edit to correct the error depending on the error type.

 

Please see attached screenshots below.

 

I've also added our page about payments if you need some help articles for your future tasks.

 

Drop a comment anytime if you need help with anything else. We're always here for you.

 

 

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