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TexasBrewingInc
Level 1

ACH Returned, Customer settled via Check, now can't clear the Returned Warning

We had a customer's transfer get returned.  After that happened they settled with a check.  However, the Invoice Entry is still showing as Returned in red, and it won't clear off even though the Amount Due says zero.  How can I clear this entry off of the top of my Open Invoices list?  We are using QBO.

1 Comment 1
YvetteVelarde
Moderator

ACH Returned, Customer settled via Check, now can't clear the Returned Warning

@TexasBrewingInc  Thank you for joining community.

 

I can provide steps on how to record that rejected payment in QuickBooks Online.

 

Follow instructions in this article:

 

Handle Non-Sufficient Funds (NSF) or bounced check from customers

 

If you need additional assistance recording, please contact support.

 

This link will take you to the QuickBooks support page, where you can select your service and the proper contact channel: Contact Support

 

I hope that article helps!

 

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