Good day, @ConsolidatedOnGB.
Creating multiple email messages for different invoice types is currently unavailable in QuickBooks Online. As a workaround, you can manually edit the content.
Please ready the personalized note, so all you need to do is copy and paste it to the body of the email before sending it to the customer. Here's how:
- Create the invoice and fill out the form.
- Click the Save and send button.
- In the Send email window, go to the Body section and paste the email message.
- Hit Send and close.
For more information about handling invoices, check out these articles: Customize your invoice emails and Send and invoice.
In the meantime, let me take note of your input and pass it along to the appropriate department and team members for consideration on the next updates. A suggestion like this helps us determine what enhancements and improvements are needed to make our product more effective and convenient to use.
While we continue to make your experience with us even better, I recommend visiting our QuickBooks Online Blog to get the recent news, information about the latest features, and updates.
If there's anything else you need help with, let me know by adding a comment. I'm more than happy to assist you. Have an awesome day!