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Level 1

Adding users to GoPayment app is blocked

I have QuickBooks Online Simple Start subscription.  I want to invite my employee to be able to use the GoPayment app to run credit cards.  For some reason I keep getting this message.

"Adding new users in the Merchant Service Center is disabled at this time. To add a new user to GoPayment, go to your QuickBooks Online account and select the gear icon > Manage Users"

When I follow the steps provided it says I can't add another user.  Is there really no way to have two people running sales through the GoPayment app? I don't need my employee to be a "user".  I just need for him to have access to the GoPayment app and card reader.  Please inform as I was told that I can have multiple users using GoPayment as long as they aren't "users" of my quickbooks subscription.

1 Comment
QuickBooks Team

Adding users to GoPayment app is blocked

It's nice to have you here in the Community, @andrewlast80.


I'm here to help share information about adding users in QuickBooks Online (QBO).


To add, delete, or change a user's access, you must be a Master Administrator or Company Administrator. To add a user, you may follow the steps mentioned, (go to the Gear icon, select Manage Users, and add a user). 


For the list of users that can be added, you may check this article: Understanding user types and permissions. On the other hand, the QuickBooks Online Simple Start has only a Master Administrator user and QuickBooks GoPayment is only available in QuickBooks Online Plus and Advanced.


If you wish to invite user for GoPayment, you may consider upgrading your QuickBooks Online subscription.


For additional reference about adding users, you can check this article: How to add, delete, or change a user's access.


Let us know if you have any other questions by adding a comment below, we're always glad to help! Wishing you the best!

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